Privacy policy

Version 1.0 · 13 July 2026

This policy explains how we collect and use your personal data when you use our website, enquire about or rent storage with us, or visit our facilities. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller is My Storage Group Ltd (company number 16390299), which trades as Collect Storage and is registered in England and Wales. For anything to do with your data, contact us at [email protected] or by post at 15 George Stewart Avenue, Faversham, Kent, ME13 8FJ.

What we collect

• Identity and contact details: your name, address, phone number and email. Before storage begins we also need to verify who you are, so we may ask for a copy of an identity document (such as a passport or driving licence) and proof of address.
• Agreement and payment details: your storage agreement, the value you declare for your belongings, and — where you pay online — payment details, which are handled by our payment provider rather than stored by us. We keep invoices and a record of payments.
• Security information: our facilities are covered by CCTV, and where we record telephone calls we do so for training, security and record-keeping. We may keep records of when goods are collected, accessed or returned.
• Website information: cookies and similar technologies, as described in our cookie policy.
• An alternate contact: if you give us a second contact for your account, you confirm they’re happy for us to hold their details for that purpose.

Why we use it

We only use your data where the law allows. In practice that means:

• To provide our service to you — managing your account, arranging collection and return, taking payment, and sending you notices about your storage.
• To meet our legal obligations — verifying identity, keeping tax and accounting records, and responding to lawful requests from the police, HMRC or other authorities.
• For our legitimate interests — keeping our sites and your belongings secure (including CCTV), preventing fraud and crime, recovering debts, improving our service, and defending legal claims. We balance these against your rights.
• With your consent — sending you marketing. You can withdraw consent at any time by emailing us or using the unsubscribe link in any message.

Who we share it with

We do not sell your data, and we never share it with anyone for their own marketing. We share it only where we need to:

• Trusted providers who help us run the business — for example payment processing, IT and website hosting, and CCTV or alarm monitoring. They act on our instructions only.
• Where we carry out identity, fraud-prevention or credit checks, the agencies that provide those checks.
• Our professional advisers, and debt-collection agencies, if an account falls into default.
• The police or other authorities, where the law requires or allows it.
• A buyer of our business, if we ever sell or transfer it — in which case your data would move with it.

Where your data is kept, and for how long

Your data is stored in the UK. We keep it only as long as we need to:

Your rights

You have the right to ask for a copy of your data, to have anything inaccurate corrected, and to have data deleted where there’s no longer a reason to keep it. You can also ask us to restrict or stop certain uses, ask for your data in a portable format, and withdraw any consent you’ve given. To do any of this, email [email protected]. We’ll respond within one month.

CCTV

CCTV runs at and around our facilities to keep staff, customers and belongings safe and to prevent and detect crime. Signs are displayed on site. Footage is kept for the period above and only shared with people who have a lawful reason to see it. You can ask for footage of yourself as part of your right of access.

Complaints

If you’re unhappy with how we’ve handled your data, please tell us first and we’ll do our best to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We’ll post any changes here and, if a change is significant, tell existing customers by email. This version is dated 13 July 2026.